FAQS

Is my holiday protected by ABTA and ATOL?

You can travel with us with complete piece of mind, we work in partnership with the ITC Travel Group and your holiday package is covered under their licenses.

How long is my quote valid for?

All holiday quotations are strictly subject to availability and time of booking, we will reconfirm your final holiday price upon receiving confirmation.

How can I pay?

We accept all major credit cards and debit cards, as well as bank transfers. Please note there is a charge of 1.5% to pay by any credit card.

How much deposit am I required to pay?

We request a 10% deposit at time of booking, some suppliers may require larger deposits at time of booking due to the nature of the agreement or special offer. Certain airfares can sometimes require advance payment, in whichever case your Luxury Travel Advisor will advise of the exact deposit required at time of booking. Please note deposits are strictly non-refundable once paid.

When will my balance be due?

The balance due date is usually 8 weeks prior to departure, there may well be some cases where balances will need to be collected in advance of this due to special terms and contracts with specific suppliers, your Luxury Travel Advisor will advise you of this at time of booking.

Am I entitled to use IAB Travel’s concierge service?

This service is complimentary to all our clients, once your holiday is confirmed you may contact our office and a member of our concierge team will be more than happy to assist no matter how small or big your request may be. Our aim is to ensure we provide you a level of service that cannot be matched by any other travel company.

Will I be sent a final balance reminder?

We will usually send a balance reminder the week leading up to your final due date, you can expect to receive this via email from your Luxury Travel Advisor. Failure to pay on time can result in cancellation of your holiday package.

When will I receive my travel documents?

Once your balance has been settled we will prepare your final documents once all our final checks have been made, you can expect these usually around 14 days prior to departure via the post.

Will you provide me with passport, visa and vaccination information?

You should always ask these questions to your Luxury Travel Advisor, they will advise you of the entry conditions to your holiday destination, however please note most countries now require at least 6 months validity on your passport from the day you return to the UK. Visa and vaccination information are not our responsibility, however if you require help with visas we can help you where necessary by referring you to our preferred specialist visa company. Please refer to your local GP for vaccination information.

Do I need travel Insurance?

We always recommend you have a valid travel insurance to cover you for the duration of your holiday. We are not protected by the FSA so we are unable to sell you travel insurance, however you can ask your Luxury Travel Advisor for suitable recommendations at time of booking.